for Parents

As a school community, we are committed to upholding the ethos of our patron An Foras Patrúnachta, our school mission statement and our vision for the school in all our dealings with pupils, parents, one another and with the wider community in which our pupils live. For that reason, we will try to prevent or minimise the need for complaints where this is possible. However, given that our community is made up of human beings and that mistakes can be made, we will approach these issues in a spirit of mutual respect and tolerance for the benefit of all.

If a parent has a complaint or worry about anything to do with their child’s education or school life the parent should:

Approach the CLASS TEACHER with a view to discussing and resolving the complaint/worry

Every effort is made at this first stage to resolve the issue/complaint the parent may have and between them, the class teacher and parent(s) usually manage to resolve things.

However where the parent is unable to resolve the complaint with the class teacher she/he should approach the Principal Teacher with a view to resolving it.

In the unlikely event that the parent is unhappy with the outcome of the meetings mentioned above and that the complaint is still unresolved the parent/guardian should raise the matter with the Chairperson of the Board of Management with a view to resolving it.

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If the complaint is still not resolved after carrying out the 3 steps mentioned above and the parent wishes to take the matter further he/she should put the complaint in writing to the Chairperson of the Board of Management.

If the complaint is not resolved informally the Chairperson should make a formal report to the Board.

If the Board considers that the complaint is not substantiated the teacher and the complainant should be so informed within 3 days of the Board meeting.

If the Board considers that the complaint is substantiated or that it warrants further investigation, they will do so.

When the Board has completed its investigation, the Chairperson should convey the decision of the Board in writing to the teacher and the complainant within 5 days of the meeting of the Board.

The decision of the Board shall be final.

The document outlining the Complaints Procedures can be read in it’s entirety by clicking on the link below:

Complaints Procedure GTnC